RETURNS
POLICY.

At Prevail Boxing, we aim to provide a fair and clear returns process while protecting our business from fraudulent claims. Please read the policy below before requesting a return.

YOUR RIGHT TO CANCEL

Under the UK Consumer Contracts Regulations, you have 14 days from the day you receive your order to notify us that you wish to cancel, and a further 14 days to send the item back. To request a return, email reach@prevailboxing.co.uk with your order number.

CONDITION OF RETURNS

• Items must be unworn, unwashed and returned in their original condition with any tags attached.
• Items that have been trained in, worn beyond a simple try on, or damaged through use cannot be refunded.
• We may reduce your refund to reflect any loss in value if an item has been handled more than necessary to check its fit and condition.

PROOF OF DELIVERY

Once an order is marked as delivered by the courier, it is considered successfully delivered. We cannot issue refunds or replacements for claims of non receipt where the courier’s tracking confirms delivery. This is to prevent misuse of the returns system.

DAMAGED OR FAULTY ITEMS

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with:

• Photos of the product.
• Photos of the packaging.
• Your order number.

Once reviewed, we will provide instructions. After inspection, we will issue a replacement or full refund at no extra cost to you.

RETURN SHIPPING

Return postage for damaged or faulty items will be covered or reimbursed by Prevail Boxing once approved. For change of mind returns, return postage is at your own cost and we recommend using a tracked service.

PROCESSING TIMES

Refunds are processed within 14 days of us receiving the returned item, back to your original payment method. Replacements are sent within 3 to 5 working days after the returned item has been received and approved.

To request a return, contact reach@prevailboxing.co.uk